Frequently Asked Questions

Your most commonly asked questions, answered. If you have a query that is not addressed below, please give us a call at (888) 308-2815 or email at any time!

dWELL is not an addiction treatment, rehabilitation, medical or mental health services organization. We do, however, work in close collaboration with our residents’ outside clinical teams to help them pursue their treatment goals. You can learn more about the range of services and supports we do provide at dWELL here.

Locally, we are affiliated with The Dorm, a young adult mental health treatment community that provides comprehensive clinical treatment therapies including day and evening services, community support and practical life skills training.

Please learn all about what we offer at our dWELL 212 House residence here (including 24/7 on-site staffing, skill-based learning support and accountability, chaperone services and more!).

Most residents at dWELL are between the ages of 18 and 35 and are navigating any number of mental health, substance use, mood, learning and eating concerns. Residents with us are seeking a structured living experience (with 24/7 staffing and accountability) in a recovery home that is affirming for all gender identities and expressions.

dWELL is a structured and transitional living experience with lengths of stay that range from 1-3 months. Our goal is to help every one of our residents learn and build the skills of independent living during their time at dWELL so that they can prepare for living more autonomously (in an apartment or college residence, for example) after their stay with us is complete.

dWELL is a structured and affirming recovery housing solution for young adult individuals who are healing and in recovery for a range of mental health concerns.

Our residence is a sober environment, however we have made the deliberate choice to not call ourselves a ‘sober living’ house or facility. The reason for this is two-fold. First, most sober living homes place a strong emphasis on serving individuals overcoming substance use challenges. Second, the majority are designed to care for those who identify as cisgender. In contrast, dWELL is focused on embracing a recovery experience for individuals with a range of mental health concerns while providing a residence that is affirming for people of all genders, gender identities and expressions including cisgender, transgender and gender non-binary.

dWELL Home and Transitional Living Apartments reside in two neighboring brownstones in the Upper West Side of Manhattan in New York, New York. To learn more, please contact our team directly by calling (888) 308-2815 or by emailing

We recognize that mental health and substance use disorders can be recurrent and relapse is possible. Relapse or a recurrence in symptoms can be an opportunity for learning and growth. Each case of relapse at dWELL will be documented and discussed in conjunction with your outside clinical treatment team to determine the best intervention and course of action.

At dWELL we monitor all of our residents’ prescribed medications to support medication compliance but we do not administer or order medications for residents. All medications are safely and securely stored onsite.

We provide most essentials you will need including toiletries, linens and towels and we currently offer laundry service. We recommend speaking to our resident advisor team to go through the packing specifics and to have all your questions answered! Please get in touch directly by calling (888) 308-2815 or by emailing

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